Utilising the services of an external helpdesk you can reduce internal headcount and investment in systems whilst utilising the infrastructure and support of our professional service. Calls can be answered as per your requirements ensuring seamless integration with your team and service is provided to your customers 24 hours per day 7 days a week.
Our 24 hour helpdesk service provides a remote facility mirroring the internal processes of your own helpdesk or providing a fully outsourced service. Our facilities helpdesk software provides real time call logging and job monitoring to completion, full reports can be provided regarding Service Level Agreement compliance, jobs completed and outstanding, and time to complete among others.
All our helpdesk operators have been fully trained in helpdesk protocol and providing outstanding customer service to our clients and users of the service.